FAQ
How long is does the battery charge on the MoGo Mouse BT lasts?
- Approximately 8-10 hours of normal usage.
How long does it take to charge the MoGo Mouse battery completely?
- After the first charge it should take approximately 40 minutes or less to charge the mouse completely.
Can I use the MoGo Mouse with any laptop?
- Yes, the MoGo MouseBT is compatible with any laptop, either PC or Macintosh, which is equipped with a PC Card slot, Bluetooth hardware and software. The MoGo Media Mouse X54 is compatible with any PC which is equipped with an ExpressCard/54 Card slot, Bluetooth hardware and software and any Macintosh laptop with an external USB adapter, available later this year.”
When will the MoGo Bluetooth® Adapter and MoGo Headset be available?
- Please check the products page for any release information. We update the website regularly and any changes to the release dates will be announced.
I like my MoGo mouse, but I would like it to have scroll functionality. Will this be available?
- The currently released mouse does not and will not have a scroll feature. We are working to release a next generation product that will have a scroll feature. Please check the website for updates.
What are the types of PC card slots and which MoGo mice are compatible with them?
The BT, X54 and X54 PRO mice are not compatible.
- An ExpressCard/54 slot is needed to charge the MoGo Media Mouse X54 and X54 PRO and a PC Card (PCMCIA) slot is needed to charge the Mogo Mouse BT.
- A quick way to check which slot you have is by taking a credit card, holding it flat, and sliding it into the card slot. (If you’ve never used your card slot before, you might need to pull out the plastic filler panel that’s already in your slot.) If the card slides all the way into the slot you have a PCMCIA slot. If the card only slides about half way into the slot you have an Express/54 slot. See this guide to the right MoGo product for your platform MoGo Platforms.
- For more information on about the different slot types please refer to this article on Wikipedia (http://en.wikipedia.org/wiki/Express_card)
Cannot find the drivers for the mouse on your website
- The MoGo Mouse BT does not have or need any external drivers. When the mouse is first inserted into the PCMCIA slot, Microsoft Windows tries to find a driver for the device that has been found. No such driver is needed since the mouse only uses the slot to charge. Make sure to follow the directions in the manual provided for complete instructions on how to proceed.
- The MoGo Mouse BT also uses the Bluetooth HID profile which comes pre-installed with the Bluetooth software that came with your computer or Bluetooth adapter. As long as the software is up to date and the device is functioning properly your MoGo Mouse BT should be able to connect with the PC.
Every time the MoGo Mouse is inserted into the slot, the “Found new hardware” screen pops up.
- Insert the mouse into the slot. In Windows XP Once the “Found new Hardware” screen pops up, select “Yes, this time only” and click NEXT. Click “Install Software Automatically” and Click NEXT once the “Cannot install this hardware” message displays, check “Don't prompt me again…” message and Click “Finish”
- If these steps do not work. Go to the device manager and find the MoGo mouse icon. Right click and select properties and check the “Don’t show this message again” box.
I’m pressing the connect button but nothing happens (no quick flashing blue light on the indicator)
- First make sure mouse is fully charged and the kickstand is up/open before proceeding.
- Make sure the connect button is being pressed with a non sharp but pointy object (a pen, pencil, paperclip)
My MoGo Mouse BT does not charge (The battery indicator lights on the mouse never light up).
- First make sure the MoGo Mouse is in the slot all the way with only the indicator LED showing.
- If the mouse is not all the way in the slot, check to see if you have an ExpressCard slot (For more information see above FAQ “Mouse BT and x54 are not compatible”)
- Check to see if there is something stuck in the slot preventing a snug connection.
- If you have another device that uses the slot, is it currently functioning properly?
- Make sure the PCMCIA slot and driver are enabled in the device manager
The MoGo Mouse cursor moves on its own, the mouse is jumpy or does not move smoothly
The MoGo Mouse turns off, or hibernates
- Double click the Left or Right mouse button. If the mouse does not reconnect, wait 3 seconds and try again.
- If that does not reconnect the mouse. Check the Bluetooth manager to see if the paired connection has been lost.
- If the connection has been lost, remove the icon, turn off the mouse and repeat pairing procedure.
Connection is lost repeatedly
Pairing procedure does not complete
- Delete the MoGo Mouse icon under Bluetooth manager, turn the mouse off and repeat pairing procedure.
- Make sure the Bluetooth Stack version is the latest by checking the Bluetooth manufacturer’s website.
Does the MoGo Mouse work with Microsoft® Windows Vista®, or where can I find Vista drivers for the mouse?
- No special drivers are needed for the MoGo Mouse to work in Windows Vista. But Bluetooth stack software from the manufacturer needs to support Windows Vista architecture.
- Check with the Bluetooth manufacturer that the Stack software supports Vista.
I am having trouble pairing my MoGo Mouse in Microsoft® Windows Vista®.
I have Microsoft® Windows Vista® and when I slide the MoGo Mouse BT into the PCMCIA slot it does not charge (no red or green light turns on).
- Although no drivers should be needed for the mouse to work in Windows Vista, occasionally the operating system does not allow for the MoGo Mouse to charge. When the “Found New Hardware Window appears,” you might have to manually select from the list of devices and install the mouse as a general HID Mouse.
- If the screen “Found New Hardware” does not show up, but the mouse still does not charge. Go into Control panel, then Device manager, then click on computer name, and select scan for hardware changes. Your charging light should now turn on.
I have Microsoft Windows Vista and I installed the “CHIC - Other Hardware - USB Browser Mouse” update, now my mouse does not work.
- Microsoft detected an error in its driver publication engine used by Windows Update during the week of February 11th. As a result, a limited number of incompatible drivers, were made available as optional updates on Windows Update.
- Microsoft has implemented a permanent fix, to ensure this will not happen in the future. If installing the CHIC mouse driver has resulted in problem with your system contact Microsoft support at www.support.microsoft.com and choose the Windows Update option or call 1.800.Microsoft.
- If you wish to troubleshoot the problem yourself this forum might help you http://forums.techarena.in/showthread.php?t=700394
My friends and colleagues jaws drop when they first saw my MoGo Mouse; where should I tell them to buy their own MoGo?
- Send them to our website for their favorite location.
I love my MoGo and would like to share my real life stories about my MoGo; where can I post them for others to see?
- Our Blog site located at the top right of every MoGo URL page.
I am used to the “clamshell” type mice, is the MoGo comfortable with its revolutionary industrial design?
- Yes, your eyes will defy you by how comfortable the feel of the MoGo mouse is to your hand.
I have been using the MoGo for over a year now; does the battery ever run out?
- This is a different way of getting to our recharge capability.
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